Hi, I'm Ngoc

headshot 2022.JPG
  • email
  • LinkedIn
  • Instagram

I’m fascinated by how technology weaves in and out of human life, helping (or hindering) what people set out to do. Studying Information Systems and Marketing taught me that technological competencies and understandings of human behavior were equally important. Stints in marketing research, journalism, and web design then led me to the field of UX. It was then the M.S. in Human-Computer Interaction program that introduced me to user experience research, and I’ve never looked back.

Opportunities at Georgia Tech, State Farm, and Viasat not only helped me grow my research skills but also expanded my understanding of the field itself. To me, user experience research is much more than being empathetic and understanding user needs and wants. It’s constantly learning about people’s behaviors, motivations, expectations, aspirations, and more. It’s scoping complex problems, analyzing sets of data (both qual and quant), and connecting the dots. Sometimes it’s having difficult conversations with your team on how to balance what your users want with what the business wants. Other times it’s communicating what your role is, what type of work you do, and why it’s important.

 

Above everything, it’s advocating for your users, your team, and your field.

But it's not all work and no play - you can probably catch me tackling a DIY project, attempting different fitness workouts with my ClassPass credits, or laughing along with my favorite stand-up comedians.

Have questions or comments about my work? Let's connect!

some current favorites...

music

angels on the moon by thriving ivory, go to town by doja cat, best they ever had by ROZES

podcasts

the HC-Hive, a podcast I co-hosted with Harshali Wadge for the MS-HCI program at Georgia Tech. We chatted about all things UX, HCI, and grad school. 

comedy

sheng wang's sweet and juicy

exploring

san diego, one restaurant at a time!

coffee

mystic mocha's frida kahlo (aka a latte with mexican chocolate)

fiber arts

venturing into the world of crochet bucket hats!

some things I've made...

IMG_20200702_174811.jpg

crochet crop tops

IMG_20200627_154609.jpg

banana bread

IMG_20200919_012216.jpg

mini canvases with a friend

IMG_20190916_194612.jpg

15 foam models of an electric toothbrush